Customer Success Manager

Additional details

• Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
• We empower car dealers and manufacturers to fully embrace digital transformation.
• How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
• We use cutting-edge technology to link our clients’ systems, departments and sites.
• We provide an open technology platform that’s shaping the industry for the future.
• We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
• Want to be part of it? Purpose of the role The Customer Success Management team is dedicated to driving customer retention and maximising value through effective Performance reviews & aiding clients achieve their business objectives.
• Our goal is to ensure every customer becomes a passionate, long-term advocate for Keyloop — measured through high retention, strong satisfaction (NPS), and sustained revenue growth Reporting to the Head of Customer Success, the Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved.
• The successful candidate is a key member of the Customer Success organisation, as the role will entail working with customers, sales, professional services, customer support and partners to deliver customer value and success.
• This person will have exceptional customer relationship, analytical and upselling skills.