customer support
Posted Mar 18Scaled Customer Success Manager, Japan
at Notion
Tokyo, JapanRemote
Responsibilities
- Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. 2.
- Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness. 4.
Requirements
- In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
- Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center. 3.
- - Lead AI workshops to build and deploy workflows that solve specific business problems.
- experience driving the end-to-end customer journey - from onboarding to renewal -
- Experience of managing a large volume of accounts - Ability to articulate value customers are receiving and present it effectively to senior audiences - You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows - Ability to build Customer Success playbooks and new processes based on learnings - Ability to work cross-functionally to solve customer problems creatively - Ability to navigate ambiguity in a fast-paced and foundational team -
- experience working with a technical product and multiple commercial models (seats, usage) - You've been a first or early hire at a fast growing start up - You have
- experience using Notion at a past or current company We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
Experience
- SKILLS YOU'LL NEED TO BRING: - 3+ years of success in your current Customer Success or Account Management role - You have