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Posted Jun 12Senior Trial Success Manager
at Samsara
United StatesHybrid
Responsibilities
- Manage the trial of Samsara technology for enterprise prospects, developing tailored trial plans customized to the prospect’s specific needs.
- Lead value-based conversations to establish success criteria, define project scope and manage internal and external teams accountable for the end-to-end delivery of the trial.
- Build collateral to support trial process standardization including job aids, communication templates, mutual action plans in Accord, etc.
- Lead internal account team strategy sessions to unblock deals and drive alignment on next steps to progress the trial, coordinate leadership support asks, and more.
- Coordinate with key cross functional teams to bring in the right resources at the right time based on strategic priorities of the trial.
- Create tailored meeting content for key trial milestones and ad hoc engagements as needed.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale.
Requirements
- Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
- This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- experience in a client-facing role working with larger, Enterprise clients - strategic consulting, account management, project management, sales; SaaS or technology experience preferred.
- Bachelor’s degree required Required Skills
- experience (PMP certification is a plus).
- Strong organizational skills with the ability to multitask, prioritize effectively, and manage urgent requests.
- Experience managing stakeholders across cross functional teams, building processes and driving impact/results.
- experience with CRM and project management tools.
- experience closing business with large Enterprise organizations
- Experience serving and supporting large-scale business solutions at Fortune 500 companies. Proven
- experience managing and leading proof-of-concept, proof-of-value, or trial processes in software or hardware.
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Experience
- Minimum requirements for the role: 8+ years of
Benefits
- Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
- Annual OTE Salary $112,246.75 — $169,785 USD Total Rewards
- Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
- We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Contact
- Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
- Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.
Additional details
- At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
- Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
- Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
- As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:
- Samsara’s Trial Success team ensures enterprise trials are executed with excellence.
- By enabling seamless trial execution, we help prospects realize the full value of our solution and prepare them for successful implementation.
- As a Sr. Trial Success Manager (TSM), you will support trial execution, working alongside the Sales team to ensure that prospective customers
- experience the full value of our solutions during the trial.
- You will partner closely with internal sales, sales engineering, and other cross functional teams to create and drive progress on customized trial plans tailored to client needs.
- This is a high-profile role, critical to driving trial conversion, overall sales success, and long-term customer adoption, particularly in the Enterprise Sales segment.