Mid Market Customer Success Manager

Nyc, United StatesOn-site

Responsibilities

- Build Process & Scale: Design repeatable playbooks, intervention frameworks, and customer journey touchpoints that the broader team can leverage.
- Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.

experience in a customer success, account management, or related role within a SaaS company, specifically serving mid-market or ENT clients. - Proven track record of managing a book of business and owning customer retention. -
Experience in contract renewals and retention conversations. - A builder’s mindset: you’ve helped stand up or improve CS processes, playbooks, or systems at a previous company. - Excellent verbal and written communication and interpersonal skills. - Strong problem-solving abilities and a proactive approach. - Proficiency with CRM software and customer success tools. - Adaptability and ability to work independently as part of a team in a fast-paced startup. NICE-TO-HAVES -
Experience at a high-growth startup -
Experience with childcare management software -

We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest.
We’re building the child care management platform that eliminates the administrative work of running a center.
Experience in early childcare COMPENSATION Salary for this position is $145,000 – $155,000 OTE subject to standard withholding and applicable taxes.
Job level and actual compensation will be decided on factors including, but not limited to, individual
WHY JOIN PLAYGROUND - Competitive salary + equity - 3 weeks of PTO - Health, vision, and dental
benefits - $1,200/year education stipend - Free lunch daily - Collaborative and supportive work culture with a high level of autonomy and room for growth HOW TO APPLY If you’re a hustler who’s excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now.

Check out: https://www.tryplayground.com/about to learn more about our journey and co-founders Dan, Josh, and Sasha.

ABOUT PLAYGROUND Playground is working to make excellent child care accessible to all.
Playground has built best in class software to manage all aspects of running a child care business.
Playground is at an inflection point — and poised to grow extremely fast.
We recently raised millions of dollars, have several statewide contracts, and are working with thousands of schools across the country.
Additionally, our founders were recently honored as Forbes 30 under 30.
We are a team of owners, who are not afraid to dive into large, complex projects.
If you are excited by the prospect of helping build Playground’s account management organization and joining a collaborative, high-growth startup — please apply!
Experience team and own the relationship with our mid-market customers, multi-location operators running their businesses on our platform.
You'll manage a portfolio of these accounts end-to-end: building real relationships with operators, driving adoption across their locations, and making sure they're getting full value from Playground.
What You'll Do - Build Strong Relationships: Develop deep, multi-threaded connections with mid-market clients to fully understand their needs, challenges, and goals.