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Posted 5 days agoCustomer Trust Lead
at Emburse
Dallas, United StatesOn-site
Requirements
- Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
- Experience managing high-volume security questionnaire or DDQ workflows, ideally in a SaaS environment Exceptional written communication skills – precise, defensible, and audience-aware Proficiency with RFPIO or a comparable questionnaire automation platform Strong organization skills and ability to manage a large concurrent workload independently
- Experience administering or contributing to a Trust Center platform (SafeBase, Vanta, Drata, OneTrust, Whistic, or similar) is preferred, but not required Familiarity with public sector or regulated industry
- requirements (FedRAMP, StateRAMP, CMMC) is preferred, but not required Background in T&E, fintech, or multi-product SaaS is preferred, but not required Why Emburse? Finance is changing—and at Emburse, we're leading the way.
- Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what's next, not what's slowing them down.
- A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
Benefits
- A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
Additional details
- Who We Are: At Emburse, you'll not just imagine the future – you'll build it.
- As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
- Join our team as the internal authority on security and compliance representation – and the organization's credible, knowledgeable face to enterprise buyers, procurement teams, and third-party risk functions.
- The Customer Trust Lead is a specialized individual contributor responsible for managing Emburse's customer-facing security and compliance due diligence function, supporting the full breadth of Emburse's customer-facing organization – including all Customer Success Managers, Extended Services, Client Sales and Installations teams – and serving as a critical enabler of the renewal cycle.
- The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products.
- Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management.
- What You'll Do: Own end-to-end response for all inbound security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations – supporting the full customer-facing organization via RFPIO Maintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current, accurate, and approved Emburse positions across all 14 products Triage all inbound requests to confirm scope, route non-security requests
- A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
- A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.