other
Posted 5 days agoManager, Candidate Experience
at MongoDB
United StatesOn-site
Responsibilities
- Lead & Scale Global Operations: Develop and lead a distributed team of Candidate
- Enforce Rigorous Execution Quality: Set, monitor, and enforce performance metrics (e.g., regional scheduling SLAs, coordinator productivity, and candidate NPS).
- Establish robust operational safeguards to systematically prevent and quickly recover from candidate
- Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests
- Effectively design, build, and execute strategic programs and projects that elevate the overall candidate
- Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback
- Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption.
Requirements
- MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate
- We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work.
- Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience
- experience at every stage of the recruitment funnel
- experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management
- experience leading distributed or global teams across AMER, EMEA, and APAC
- Data Fluency & Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics.
- While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance
- Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc).
- Strong ability to distinguish when to automate vs. when to simplify manually
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
Experience
- Experience: 7+ years of
Benefits
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
- MongoDB’s base salary range for this role is posted below.
- Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location.
- Salary is one part of MongoDB’s total compensation and benefits package. Other
- benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health
- benefits offerings. Please note, the base salary range listed below and the
- MongoDB’s base salary range for this role in the U.S. is: $73,000 — $143,000 USD
Additional details
- In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome.
- The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs. What You'll Do
- Experience Leads & Coordinators across AMER, EMEA, and APAC. Cultivate an inclusive, high-trust team culture that balances regional needs with global standards
- Data-Driven Capacity Planning: Design and optimize our global operating model.
- Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes.
- Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement.
- Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases.
- Stakeholder Negotiation & Consensus: Ability to negotiate with business units to balance global standardization with essential local/functional customization
- Extreme Accountability & Ownership: A proven track record of taking direct responsibility for complex program outcomes and operational failures, turning breakdowns into structural operational guardrails
- Inclusive Leadership & Growth Mindset: Highly self-aware leader who welcomes constructive feedback, models intellectual honesty, and is committed to developing people and building psychologically safe, diverse teams Why MongoDB