data
Posted Jun 5Associate Director, Business Operations and Analytics, Diagnostic Imaging & Telemedicine
at ezyVet
Westbrook, United StatesOn-site
Requirements
- code tools, scripting, or modern data stack tooling. Ability to work effectively in a matrixed organization, partnering across sales, marketing, finance, product, and medical teams to drive shared outcomes. Strong communication skills — able to translate complex operational and analytical findings into clear, executive
Benefits
- born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI
Additional details
- The Associate Director, Business Operations & Data Analytics, Diagnostic Imaging (DI) & Telemedicine (TM) will lead the business operations and data analytics functions across IDEXX Diagnostic Imaging and Telemedicine (DI & TM) You will be joining an entrepreneurial leadership team that is driving innovation, expanded care access, and growth in the veterinary imaging sector. Why this role matters: This key role owns the operational backbone of our organization; designing and scaling the processes, systems, and analytical frameworks that enable our teams to perform at their best. Your primary goal will be to advance operational capabilities & maturity, eliminate friction in our operations, unlock insight from our data, and deploy AI powered solutions that accelerate decision making and business outcomes. You will lead a team of 5–6 across sales operations and data analytics, and serve as a key strategic partner to commercial, product, and finance leadership. In this role: You will design, implement, and continuously improve end end sales and service operational processes — from deals review to order flow and pricing execution — with a relentless focus on eliminating inefficiency and scaling what works building operational excellence. You will identify high value automation opportunities across commercial operations and lead their execution. Champion a focus on moving away from manual, repetitive workflows toward automated systems that free up capacity and reduce error through process automation. You will champion the use of AI tools and agents to automate business processes and analytical workflows. This includes deploying LLM assisted reporting, intelligent alerting, and autonomous data pipelines that surface the right insights at the right time — without requiring manual intervention creating AI powered operations. You will demonstrate data analytics leadership owning the analytical agenda for the DI & TM business. Define, build, and maintain the core data models, dashboards, and reporting infrastructure that give leadership clear, trusted answers to business critical questions — from funnel performance and customer retention to revenue forecasting and case volume trends. You partner with LOB, commercial and finance leadership to frame key business questions and deliver rigorous, data backed answers. You and your team will be the definitive source of truth for business performance across the segment creating business critical insights. You will Serve as a trusted strategic partner to the VP/GM and LOB/commercial leaders, translating operational and analytical insight into clear strategic recommendations. You will Build and develop a high