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customer support

Posted Feb 19

Associate Support Manager (Fraud Detection & Risk Intelligence)

at ApplyBoard

Gurgaon, IndiaOn-site

Responsibilities

  • Build and refine fraud detection models, rule sets, and risk indicators based on historical trends and emerging tactics.
  • Identify high-risk recruitment partner behaviors and escalate potential integrity violations.
  • Analyze datasets to detect anomalies in submissions, outcomes, and document authenticity.
  • Maintain clear audit trails and documentation for all compliance decisions.
  • Ensure adherence to institutional policies, immigration regulations, and internal risk guidelines.
  • Support complex cases including credibility concerns, document manipulation, and outcome discrepancies.
  • Recommend platform safeguards, validations, and user-experience changes to reduce misuse.
  • Create dashboards and reporting to track fraud rates, detection accuracy, and resolution outcomes.
  • Continuously refine policies to balance customer

Requirements

  • experience with platform security. Required
  • Qualifications: Bachelor’s degree in Business, Data Analytics, Criminology, Finance, or related field. 3–6 years
  • experience in Compliance, Risk, Fraud Detection, Trust & Safety, or Investigations. Strong analytical thinking and ability to identify patterns within large datasets.
  • Experience in EdTech, immigration, financial risk, KYC, or Trust & Safety operations.
  • Familiarity with CRM tools, ticketing systems, or data visualization dashboards.
  • Experience working with international student application processes.
  • About ApplyBoard ApplyBoard empowers students around the world to access the best education.
  • Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World.
  • While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses.

Additional details

  • ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform.
  • It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth.
  • Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture.
  • As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
  • The Opportunity: ApplyBoard is seeking a highly analytical and investigative Associate Support Manager – Compliance to strengthen our fraud prevention and application integrity capabilities.
  • This role will be responsible for identifying suspicious behaviors, building detection logic, and partnering with Product, Operations, and Support teams to prevent fraudulent applications across the student lifecycle.
  • The ideal candidate combines investigative thinking, data analysis, and operational judgment to safeguard institutional trust and platform credibility at scale.
  • You will play a critical role in protecting students, recruitment partners, and institutions by proactively detecting risk patterns and developing scalable compliance processes.
  • What you will be doing everyday: Fraud Detection & Risk Analysis Investigate suspicious student applications, documents, and behavioral patterns across the application journey.
  • Operational Compliance & Case Management Review flagged cases and determine appropriate action (approval, rejection, escalation, or monitoring).

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