customer support
Posted Feb 19Associate Support Manager (Fraud Detection & Risk Intelligence)
at ApplyBoard
Gurgaon, IndiaOn-site
Responsibilities
- Build and refine fraud detection models, rule sets, and risk indicators based on historical trends and emerging tactics.
- Identify high-risk recruitment partner behaviors and escalate potential integrity violations.
- Analyze datasets to detect anomalies in submissions, outcomes, and document authenticity.
- Maintain clear audit trails and documentation for all compliance decisions.
- Ensure adherence to institutional policies, immigration regulations, and internal risk guidelines.
- Support complex cases including credibility concerns, document manipulation, and outcome discrepancies.
- Recommend platform safeguards, validations, and user-experience changes to reduce misuse.
- Create dashboards and reporting to track fraud rates, detection accuracy, and resolution outcomes.
- Continuously refine policies to balance customer
Requirements
- experience with platform security. Required
- Qualifications: Bachelor’s degree in Business, Data Analytics, Criminology, Finance, or related field. 3–6 years
- experience in Compliance, Risk, Fraud Detection, Trust & Safety, or Investigations. Strong analytical thinking and ability to identify patterns within large datasets.
- Experience in EdTech, immigration, financial risk, KYC, or Trust & Safety operations.
- Familiarity with CRM tools, ticketing systems, or data visualization dashboards.
- Experience working with international student application processes.
- About ApplyBoard ApplyBoard empowers students around the world to access the best education.
- Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World.
- While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses.