customer support
Posted Feb 19Associate Support Manager (Fraud Detection & Risk Intelligence)
at ApplyBoard
Gurgaon, IndiaOn-site
Responsibilities
- Build and refine fraud detection models, rule sets, and risk indicators based on historical trends and emerging tactics.
- Identify high-risk recruitment partner behaviors and escalate potential integrity violations.
- Analyze datasets to detect anomalies in submissions, outcomes, and document authenticity.
- Maintain clear audit trails and documentation for all compliance decisions.
- Ensure adherence to institutional policies, immigration regulations, and internal risk guidelines.
- Support complex cases including credibility concerns, document manipulation, and outcome discrepancies.
- Recommend platform safeguards, validations, and user-experience changes to reduce misuse.
- Create dashboards and reporting to track fraud rates, detection accuracy, and resolution outcomes.
- Continuously refine policies to balance customer
Requirements
- experience with platform security. Required
- Qualifications: Bachelor’s degree in Business, Data Analytics, Criminology, Finance, or related field. 3–6 years
- experience in Compliance, Risk, Fraud Detection, Trust & Safety, or Investigations. Strong analytical thinking and ability to identify patterns within large datasets.
- Experience in EdTech, immigration, financial risk, KYC, or Trust & Safety operations.
- Familiarity with CRM tools, ticketing systems, or data visualization dashboards.
- Experience working with international student application processes.
- About ApplyBoard ApplyBoard empowers students around the world to access the best education.
- Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World.
- While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses.
Additional details
- ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform.
- It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth.
- Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture.
- As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
- The Opportunity: ApplyBoard is seeking a highly analytical and investigative Associate Support Manager – Compliance to strengthen our fraud prevention and application integrity capabilities.
- This role will be responsible for identifying suspicious behaviors, building detection logic, and partnering with Product, Operations, and Support teams to prevent fraudulent applications across the student lifecycle.
- The ideal candidate combines investigative thinking, data analysis, and operational judgment to safeguard institutional trust and platform credibility at scale.
- You will play a critical role in protecting students, recruitment partners, and institutions by proactively detecting risk patterns and developing scalable compliance processes.
- What you will be doing everyday: Fraud Detection & Risk Analysis Investigate suspicious student applications, documents, and behavioral patterns across the application journey.
- Operational Compliance & Case Management Review flagged cases and determine appropriate action (approval, rejection, escalation, or monitoring).