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Posted Yesterday

CRM & Lifecycle Manager

at Joko

Remote

Responsibilities

  • Guide new users to their first Joko “wow” moment: The first days shape everything that follows.
  • Drive growth across the company: You’ll work hand-in-hand with Product, Data, User Acquisition, and Brand so CRM compounds alongside everything else we’re building.

Requirements

  • We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact.
  • Take CRM to the next level with AI: You’ll use AI to automate the operational grind (segmentation, copy iteration, QA, reporting) and unlock what we couldn’t run manually: sharper personalization, faster experimentation cycles, and richer lifecycle logic.
  • You’ll decide where AI genuinely moves the needle (and where it doesn’t), then ship production solutions. •
  • experience in B2C CRM or lifecycle marketing, ideally in a high-growth mobile or consumer app. You’ve owned lifecycle programs end-to-end, not just executed individual components. •
  • CRM craft: You’re hands-on with modern CRM platforms (Braze, Iterable, Customer.io , or similar) and you know what “good” looks like across in-app, push, and email.
  • Curious and hands-on with AI: You’re genuinely excited by what AI can do for CRM.
  • You’ve already built solutions from scratch using AI to improve workflows or drive impact, and you have real opinions formed from real attempts on where it works and where it doesn’t. •
  • 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills •
  • For engineering roles : A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). •
  • This is a beta feature to avoid spam applicants.

Experience

  • Experience: You have 5+ years of

Benefits

  • The Brand & Communications Team shapes Joko's long-term vision and builds a lasting emotional connection with users. •
  • Languages: You’re a native-level French speaker and fluent in English, our internal working language. 💎 Our perks (Some of the
  • On top of that, we offer plenty of perks: •
  • 💸 Top-market compensation •
  • 📈 Equity for everyone with the chance to own a piece of what you build •
  • 🍼 8-week leave paid 100% for the second parent •

Additional details

  • At Joko, we help consumers shop smarter . Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.
  • More than 6 million users already save money every day at 10,000+ merchants with Joko.
  • From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter.
  • Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.
  • It’s still day 1, come build the future of shopping with us!
  • No one is more creative and data-driven than this team; they truly combine the best of both worlds.
  • The Marketing team’s mission is to put our product into the hearts and hands of millions of users around the world. •
  • The Growth Team builds and scales innovative growth engines to conquer markets, attract, and retain users. •
  • The Campaign & Merchandising Team drives our B2C campaign calendar and elevates the shopping experience. •
  • The B2B Marketing Team positions Joko as the top partner in our space and builds a standout employer brand.

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