engineering
Posted Nov 9, 2025Technical Support Engineer
at Gamma
San Francisco, United StatesRemote
Requirements
- ABOUT THE ROLE As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product.
- WHAT YOU'LL DO - Respond to technical customer inquiries and support escalations via email and chat in Intercom - Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills - Discover and iterate on improvements to internal AI tools to multiply the team's productivity - Collaborate with engineering and design to surface product improvements and deliver effective solutions - Build and maintain technical resources including documentation, knowledge base articles, and
- experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills - Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users - Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through - Technical background through a degree, certification, or hands-on
- experience in support engineering, QA, AI enablement, or software development -
Benefits
- Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have) COMPENSATION RANGE: The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus
- benefits & equity. Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the
Additional details
- That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves.
- Your work directly impacts user satisfaction and feeds back into product improvements.
- Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale.
- You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.
- Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco.
- We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
- requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.