Systems Engineer

Lisbon, PortugalOn-site

Responsibilities

Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
We use AI-powered solutions to improve payment success and reduce fraud.
Joining the team, you'll be working with Zendesk , Salesforce , Looker , Qualtrics , and Ruby (to overcome any system limitations).
experience with other SAAS tools, please apply.
We focus on everything from refining processes as we scale, automating as much as we can, and deploying AI solutions to handle as much of the work as possible.
Consequently, we get to work with a very wide range of GoCardless’s systems.
You’ve worked with Zendesk (omnichannel) and Qualtrics as an admin
You're able to utilise APIs where necessary to overcome system limitations
You’re familiar with version control tools e.g. Github
You have a proven record of improving internal processes, demonstrated by cost reduction, better customer
You’ve written code in Ruby
Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
Find out more about Life at GoCardless via Twitter , Instagram and LinkedIn .

GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees.
Base salary range: €48,000 - €72,000
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role.
Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
Equity - all permanently employed GCs get equity to help you make a valuable contribution
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless

GoCardless is a global bank payment company.
And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible .
If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role
Your mission is to operate the technical and tooling capabilities of our front-line Operations teams, focusing on optimising and improving team efficiency.
The teams you support will include Customer Operations, KYC and Compliance, and Internal Operations (Billing and Credit Control). Our technologies
We endeavour to build simple, reliable systems and believe in using the best technologies for each task.
The new Service Management is responsible for improving our processes, efficiency, and use of technology in serving our customers.