customer support
Posted 4 hours agoAssociate Customer Success Manager, Oncology
at Natera
United StatesRemote
Responsibilities
- Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction. •
- Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera. •
- Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations. •
Requirements
- experience for our new oncology providers.
- Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers •
- A bachelor's degree required ; advanced degree in life sciences or healthcare administration preferred. • 3+ years of
- experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space. •
- Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights. •
- Strong familiarity with Oncology and Genomics ; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing. •
- Exceptional communication skills with a "bias toward action" and the ability to influence cross-functional teams without direct authority. •
- Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment. OUR OPPORTUNITY
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Benefits
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other