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Posted 3 hours agoClient Success Manager
GlobalRemote
Responsibilities
- Develop and implement efficient administrative systems and processes to streamline day-to-day operations.
- Ensure accurate and timely documentation of all administrative activities and maintain comprehensive records.
- Implement and monitor best practices for document management, data accuracy, and information security.
- Report out updates, issues/concerns, and any ongoing projects related to Voice of the Customer to the Service Enablement Leader and/or Department. Customer Experience
- Design and execute comprehensive strategies aimed at enhancing the overall customer experience and satisfaction.
- Conduct regular analyses of customer feedback, service metrics, and performance data to identify trends and areas for improvement.
- Collaborate with various departments to develop and implement initiatives that address customer needs and expectations.
- Create and help maintain a customer-centric culture across the organization, ensuring that all interactions meet high standards of excellence.
- Address and resolve complex customer issues and complaints with empathy and efficiency, aiming to turn challenges into opportunities for improvement. Executive Services
- Prepare and review reports, presentations, and other materials for executive and departmental meetings, ensuring accuracy and clarity.
- Facilitate regular customer interaction with Sales and Product Teams.
- Prepare and submit client change requests to Product Intake and/or BRQ team for evaluation and prioritization. Operations
- Oversee and optimize daily operational processes to ensure alignment with organizational goals and objectives.
- Oversee the invoicing process, including preparation, review and approval of invoices to maintain financial integrity.
- Ensure the renewal of assigned contracts, including timely exercise of contract option years and assisting the Global Bid Team as required.
- Collaborate with various departments to streamline workflows, improve communication, and resolve operational challenges.
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Requirements
- Bachelor’s degree in business administration, Management, or a related field; Master’s degree or MBA preferred. Extensive
- experience in program management, executive administration, or a similar role, with a proven track record of success.
- Working knowledge of Microsoft Office (Excel, Word, PowerBI)
- Required to pass a NLETS background check
Additional details
- Verra Mobility is a global leader in smart mobility.
- We develop technology-enabled solutions that help the world move safely and easily.
- We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America.
- We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles.
- And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Culture
- Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach.
- The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members.
- The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence. Position Overview:
- experience initiatives, executive service support, and operational process within the organization.
- This position demands a high level of strategic insight, excellent organizational skills, and committed to excellence in delivering superior, white-glove service to customers.