(US) Sr Solutions Analyst - Financial

United StatesHybrid

Responsibilities

Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
Coordinate and execute internal, external, and or internal/external meetings to resolve problems

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.
It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.
Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
High degree of computer literacy and excellent typing skills
Experience providing web-based application software support
experience working in a business office role Prior
experience using PointClickCare (Preferred, Not required)

At PointClickCare our mission is simple: to help providers deliver exceptional care.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.