customer support
Posted 1 hour agoPractice Support Associate
at Finni Health
United StatesRemote
Responsibilities
- - Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
Requirements
- We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful
- experience from onboarding through ongoing operations.
- experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment. - Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks. - Clear, professional communicator across channels like email, Slack, and Google Meet. - Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively.
- Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
- About Finni Health: Finni Health is revolutionizing autism care through innovative technology.
- Benefits - Health insurance - Paid Time Off (PTO) - 401k plan Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!
Additional details
- As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows.
- You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly.
- This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
- What You'll Do - Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.