operations
Posted Mar 26, 2025Strategy & Operations Lead
On-site
Requirements
- Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills.
- Our AI performs complex workflows with a human-like touch that patients love.
- Our AI agents outperform human schedulers and restore the time needed to focus on patients. - Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone.
- Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. - Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. - In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage.
- WHAT YOU'LL BE WORKING ON - Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks - Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization - Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support - Creating dashboards to track key metrics across customer success, AI agent performance, and business operations - Managing vendor
- experience in consulting, investment banking, business operations, or high-growth startups - Clear communicator who builds trust easily with healthcare customers and team members -
- Experience managing projects from start to finish and coordinating across different areas - Good with numbers and able to spot trends that help guide business decisions - Excited to work in-person at our NYC office YOU ARE A GOOD FIT IF - You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities - You're proactive about identifying both risks and growth opportunities across the business - You're comfortable working in a fast-paced
- You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment.
Benefits
- Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue.
- We’ve raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health.
- We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. - Founding team: Our co-founders bring a deep understanding of the healthcare landscape.
- benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches - Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team - Impact at scale: Work that builds the infrastructure to help millions of patients access care INTERVIEW PROCESS At each stage, we decide within 24hrs and update you shortly after: - First Chat (15min) [Virtual]: A casual conversation about the role and your
Additional details
- ABOUT CLARION The hardest part of healthcare shouldn’t be getting an appointment.
- Today, medical staff drown in backlogs of calls, faxes, and scheduling requests.
- This isn’t a failure of care - it’s a failure of capacity.
- We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need.
- WHY JOIN US? - Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily.
- We move faster, build stronger bonds, and create a cohesive culture.
- experience to see if there's a good initial fit. -
- Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes. - Team Day (Half-day) [In-Person]: Visit our New York office to meet with co-founders, team members, and potential collaborators.
- If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you.