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Posted Apr 17, 2024Footer Layout 1 – Main
at iConsultera
On-site
Responsibilities
- Regular communication verbally and written with existing customers.
Requirements
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up.
- Technical Environment: Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless: Cisco, Meraki, Aruba Security: Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x Cisco Nexus 7xxx, 5xxx, 2xxx series Knowledge and
- Experience required: Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
- In-depth knowledge of configuring and troubleshooting network security devices/protocols.
- Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
- Advanced knowledge of layer 2 and 3 protocols.
- Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include
- experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs.
- Strong knowledge of OSPF and BGP in an ISP environment.
- Familiarity with Cloud products such as Azure / Amazon AWS.
- Experience working within a Managed Service Provider Environment. Minimum Basic
- experience with network automation/programming such as Ansible/Python.
Additional details
- Job Title: 3 rd Line Network Security Engineer Location: Ahmedabad, Gujarat Shift: UK Shift Overall purpose of the job: To manage and own support tickets in relation to existing customer services To design and implement changes as per client’s requirements.
- To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks. Key
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
- To take ownership and effectively manage support tickets for incidents, changes, and service requests.
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
- To provide support and mentoring to 2nd Line engineers.
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.