Training Specialist

United StatesOn-site

Responsibilities

Design scalable training programs that support business goals, customer outcomes, and internal enablement Develop customer onboarding programs and on-camera instructional videos that accelerate time to value Facilitate virtual training sessions and webinars for customers and internal teams Partner with cross-functional stakeholders to assess needs and coordinate new learning resources Keep training content aligned with product updates, customer workflows, and evolving priorities Pilot new training

experience in a SaaS business 2+ years of
experience using a Learning Management System (LMS) to design, create, and deliver training programs Familiarity with Intellum is a plus
Experience measuring training effectiveness using learner feedback, engagement data, completion rates, or performance metrics Knowledge of adult learning principles, instructional design methodologies, and best practices for virtual learning Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds.

Experience You Bring 5+ years of customer service, customer success, or training
experience creating and delivering training, onboarding, or certification programs 2+ years of

Pay transparency It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable.
The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $52,125 to $64,900.
The total compensation package for this position may also include a performance bonus, key

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.
We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.
Join us in reshaping technology's role to foster meaningful, real-world connections.The Role You'll Play As a Training Specialist, you’ll design, develop, and deliver training that helps internal teams, customers, and external partners build confidence with Kite.
You’ll partner closely with stakeholders across the business to understand what learners need most, translate that into clear learning objectives, and create engaging resources that support product adoption, customer satisfaction, and stronger day-to-day execution.
Experience creating accessible learning content, including captions, transcripts, alt text, clear formatting, and inclusive design practices Strong written and verbal communication skills, including presenting to live and virtual audiences
responsibilities but isn’t intended to cover every task or duty. Additional
responsibilities may be assigned as needed to support the team and business goals.