engineering
Posted 2 weeks agoSenior Systems Engineering Manager, Corporate IT
at Klaviyo
Boston, United StatesHybrid
Responsibilities
- Build and scale the IT Systems organization: Own organizational design for the IT Systems team.
- Recruit, develop, and retain engineers and engineering leaders across SaaS systems administration, identity and access management, endpoint management, and infrastructure.
- Drive team performance and delivery: Set clear goals and OKRs, establish healthy team rhythms, and create an environment where engineers are focused, unblocked, and delivering high-quality outcomes consistently.
- Establish processes that scale—project intake, incident management, change management, and retrospectives—and evolve them as the organization matures.
- Champion automation and efficiency: Drive the adoption of automation to reduce toil, improve IT service delivery, and enable Klaviyo’s teams to operate at scale across our global footprint.
- Represent your organization with clarity: Communicate progress, blockers, and strategy to senior leadership and cross-functional partners. Advocate for the resources your teams need. Who you are:
Requirements
- Experience partnering with cross-functional stakeholders to define requirements, prioritize work, and deliver measurable outcomes aligned with business goals.
- Demonstrated ability to set technical strategy and drive engineering excellence across multiple IT domains simultaneously.
- Strong communication skills with the ability to clearly articulate technical concepts to non-technical audiences and influence without authority. •
- Experience with vendor management, SaaS lifecycle management, and IT budget ownership.
Experience
- 5+ years of IT or systems engineering experience, with 3+ years in an engineering management or technical leadership role at a high-growth technology company.
Benefits
- Set technical direction and engineering standards: Define the technical vision and roadmap for the IT Systems team, promoting best practices in reliability, security, scalability, and operational excellence.
- Our salary range reflects the cost of labor across various U.S. geographic markets.
- The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations.
- The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
- Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
- Base Pay Range For US Locations: $144,000 — $216,000 USD
Contact
- Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Additional details
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
- If you’re a close but not exact match with the description, we hope you’ll still consider applying.
- At Klaviyo, the IT Systems team builds and maintains the enterprise technology foundation that enables Klaviyos to do their best work.
- We are looking for a Senior Systems Engineering Manager, Corporate IT to lead and scale a high-impact engineering team responsible for the SaaS systems, identity and access management, endpoint management, and infrastructure that power Klaviyo’s global operations.
- In this role, you will manage a team of engineers—and as the team grows, managers of engineers—setting the organizational and technical direction for the group.
- You will be responsible for building team structure, developing engineering leaders, and driving engineering excellence across the IT Systems organization, all while partnering closely with senior stakeholders to deliver outcomes aligned with Klaviyo’s business priorities.
- As the team grows, establish the right team topology, define spans of control, and create clear ownership areas.
- Partner with cross-functional stakeholders: Work closely with Security, Risk and Trust, People Operations, Finance, and Business Operations to understand needs, prioritize effectively, and align technical investments to company goals.
- Serve as the senior IT engineering voice in cross-functional planning forums.