Program Manager, Vendor Operations

London, United KingdomHybrid

Responsibilities

Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.
Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations.

With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization.
experience for advertisers and sellers. You should be organized , action-oriented , and comfortable working in a tactical, queue-based environment .
experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment. •
Experience managing vendor operations teams that support ad review, sales or support functions
experience in standardizing and optimizing internal processes
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI).