operations
Posted 2 hours agoProgram Manager, Vendor Operations
at Redditinc
London, United KingdomHybrid
Responsibilities
- Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
- Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
- Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
- Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.
- Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
- Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations.
Requirements
- With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
- We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization.
- experience for advertisers and sellers. You should be organized , action-oriented , and comfortable working in a tactical, queue-based environment .
- experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment. •
- Experience managing vendor operations teams that support ad review, sales or support functions
- experience in standardizing and optimizing internal processes
- In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI).