operations
Posted Dec 18, 2025Senior Manager, Fintech Payments Operations
at Zenoti
Costa RicaOn-site
Responsibilities
- Oversee and lead the end-to-end payment operations, including transaction processing, reconciliations, settlements, chargebacks, and refunds.
- Collaborate with payment service providers, banks, and financial institutions to optimize payment workflows and establish strong relationships.
- Ensure compliance with regulatory requirements, industry standards, and internal policies related to payments.
- Monitor key performance indicators (KPIs) for payment processes and drive initiatives to improve efficiency, reduce failures, and enhance customer experience.
- Lead, mentor, and develop a high-performing team responsible for payment operations, fostering a culture of accountability and continuous improvement.
- Investigate and resolve payment-related issues, fraud risks, and disputes in a timely manner, implementing proactive risk mitigation strategies.
- Develop and implement standard operating procedures (SOPs) and best practices to streamline payment processes and improve operational excellence.
- Prepare reports and insights for senior leadership to support strategic decision-making and present actionable recommendations.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- This role requires a deep understanding of payment systems, transaction processing, compliance, and risk management.
- Bachelor’s or master’s degree in finance, Business Administration, or a related field. 10+ years of
- experience in payments operations, payment processing, or financial services.
- Deep understanding of regulatory frameworks such as PCI DSS, PSD2, AML, and KYC. Hands-on
- experience with payment reconciliation, settlements, chargeback management, and fraud prevention.
- Proven ability to lead and manage large teams with strong leadership, team management, and communication skills.
- Ability to work in a fast-paced and dynamic environment with a strategic mindset.
- Proficiency in using payment processing tools, financial software, and Excel. Preferred
- Experience working with payment service providers like Adyen, Stripe, or Worldpay.