engineering
Posted Jan 22Solutions Engineer, Pre-Sales
at openai
New York City, United StatesHybrid
Responsibilities
- This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and
Requirements
- About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises.
- About the Role We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.
- You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications.
- You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
- experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value.
- experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations. - Demonstrate a thorough understanding of IT security principles and customer
- experience providing higher-level security and compliance support.
- - Have foundational training in programming languages like Python or Javascript.
- - Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- requirements to the appropriate teams. You’ll thrive in this role if you: - Have 3+ years of
Additional details
- We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products.
- As a Solutions Engineer you’ll help our customers transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role,
- you will: - Deliver an exceptional pre-sales customer
- requirements discovered during the pre-sales process.
- - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
- - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex
- requirements for technical B2B SaaS products, with
- - Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.