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Posted 1 hour agoPatient Success Specialist
at Natera
United StatesRemote
Responsibilities
- Manage inbound calls and live chats to deliver timely and effective assistance.
- Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
- Maintain accurate and detailed records of patient interactions using Salesforce CRM.
- Identify and escalate potential issues to ensure timely resolution.
Requirements
- Ability to manage multiple tasks while maintaining attention to detail.
- Proficiency with Salesforce CRM and standard office applications.
- experience in customer service, healthcare, or related fields is a plus.
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Benefits
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
- Remote USA $24.46 — $30.58 USD OUR OPPORTUNITY
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
- benefits include pregnancy and baby bonding leave, 401k benefits, commuter
Contact
- For more information, visit www.natera.com .
- Link: https://www.natera.com/notice-of-data-collection-california-residents/
- Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.
Additional details
- Job Title: Patient Success Specialist Job Summary:
- We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team.
- In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your
- responsibilities will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery.
- The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives. Key Responsibilities:
- Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
- Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
- Contribute to process improvement initiatives to enhance the patient experience.
- Empathy and a patient-centered approach to service. Previous
- This may differ in other locations due to cost of labor considerations.