Customer Onboarding Manager, Payroll

New York, United StatesHybrid

Responsibilities

Project manage onboarding implementations, ensuring timely completion of all milestones
Deliver and tailor core onboarding calls based on customer needs
Proactively monitor onboarding progress and drive accountability across stakeholders
Identify risks and blockers and lead resolution strategies across cross-functional teams
Prepare and deliver onboarding completion summaries and transition documentation

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
You bring a consultative, service-first approach to your work, balancing structured execution with the ability to tailor onboarding experiences to meet customer needs.
You are continuously refining your approach and contributing to a high standard of customer experience.
experience in customer onboarding, implementation, or customer success
Experience working cross-functionally in a fast-paced environment

The base wage range for this position based in our New York City Office is targeted at $36.30 - $39.93 per hour. #LI-Hybrid #LI-AM2
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and

benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .

We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
If this sounds like you, you’ll fit right in. Who You Are
As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations.
You are skilled at managing multiple stakeholders and navigating ambiguity, ensuring alignment across customers and internal teams.
You take ownership of the onboarding process end-to-end, proactively managing timelines, identifying risks, and driving outcomes.
You are confident leading customer conversations, asking thoughtful questions to understand goals, and translating those insights into actionable onboarding plans.
You are a strong communicator who can explain complex concepts clearly and guide customers toward best practices.