Head of Strategic Accounts

United StatesHybrid

Responsibilities

Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
Represent the voice of strategic customers internally, balancing customer needs with company priorities
Demonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environments

We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world.
This includes developing a deep understanding of each customer’s business, identifying and executing growth opportunities, owning commercial outcomes, and serving as their internal advocate.
Translate customer feedback and market insights into actionable input for Product and go-to-market teams
Bachelor’s degree or equivalent related experience
Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a must
Proven ability to earn trust and influence across complex, multi-stakeholder enterprise organizations

8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accounts