management
Posted Apr 24Head of Strategic Accounts
at Mesh
United StatesHybrid
Responsibilities
- Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
- Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
- Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
- Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
- Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
- Represent the voice of strategic customers internally, balancing customer needs with company priorities
- Demonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environments
Requirements
- We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world.
- This includes developing a deep understanding of each customer’s business, identifying and executing growth opportunities, owning commercial outcomes, and serving as their internal advocate.
- Translate customer feedback and market insights into actionable input for Product and go-to-market teams
- Bachelor’s degree or equivalent related experience
- Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a must
- Proven ability to earn trust and influence across complex, multi-stakeholder enterprise organizations
Experience
- 8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accounts