Support Engineer

Additional details

• A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations.
• By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
• The Role We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership.
• Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership.
• That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.
• As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day.
• You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.
• You don't just close the ticket, you make sure the underlying issue is actually resolved.
• When something keeps coming back, you dig into why and strive to look for a permanent fix.
• You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either.