customer support
Posted 2 days agoCustomer Support Specialist, Bilingual English & Japanese
at Klaviyo
Sydney, AustraliaHybrid
Responsibilities
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Document troubleshooting and problem resolution steps.
Requirements
- Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
- We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
- Develop an in-depth knowledge of the Klaviyo platform
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast.
- You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are:
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- DNS, IPs and other networking concepts APIs
- You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Requirements:
- Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
- This role requires bilingual proficiency: English and Japanese
- You must be able to support customers in both English and Japanese #LI-Hybrid
Benefits
- Our salary range reflects the cost of labour in the country where the job post is advertised.
- The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
- Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
- Base Pay Range in Local Currency: $80,000 — $120,000 AUD
Contact
- Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Additional details
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
- If you’re a close but not exact match with the description, we hope you’ll still consider applying.
- Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
- We take the success of our customers incredibly seriously.
- We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers