engineering
Posted May 10, 2024IT Helpdesk Engineer
at Adventus
Manila, PhilippinesOn-site
You are nearing today's limit. Upgrade for unlimited access.
Responsibilities
- Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.
- Manage email messaging configurations and troubleshooting issues for Outlook or other email services.
- Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.
Requirements
- Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.
- Requirements: Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information. Excellent interpersonal and communication skill.
- Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory. A minimum of 2 years of
- experience working in IT related positions. A result-oriented and good team player.
Additional details
- Job Description: Provide technical service to end users, 1st level support and resolution for all information technology matters.
- Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.
- Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.
- Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.
- Knowledgeable on different IT Technologies where continuous learning in the work field is expected.
- Ensuring that all cases assigned is resolved within SLA following the case priority.