Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
Build and maintain detailed technical run-books and travel-ready "Go-Kits" so that executive support remains consistent and predictable regardless of location or time zone.
Own the "success of the session" - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.
Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.
Manage and assist with enterprise SaaS ecosystems, including Google Workspace, Microsoft 365, Slack, Zoom, Okta, and associated platforms.
Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.
Manage executive identity and access - balancing high-security
Enforce IT security policies and best practices across all executive-managed devices and accounts.
Execute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.
Collaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.
Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.
Requirements
Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.
We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. ABOUT PAGERDUTY
PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly.
We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.
experience across office, home, and mobile environments for the Office of the CEO.
AI & Productivity Tools
Use JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.
Deep hands-on knowledge of MDM platforms (JAMF and Intune), Zoom A/V hardware, and complex networking environments.
Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.
Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.
Strong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.
Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.
Bachelor's degree in Information Technology or a related field.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
Experience
5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
Benefits
We move fast, champion our customers, and run together - guided by five core values: Champion the Customer, Run Together, Ack & Own, Take the Lead, and Bring Your Self.
Knowledge of IT security best practices and ITIL principles. Bonus If You Have •
Competitive pay so you share in the company's success.
Comprehensive medical coverage starting on day one.
Generous paid time off, dedicated Wellness days, and parental leave.
Salary Range: $95,000 - $144,100 Hesitant to apply?
Your package may include: Competitive salary
Comprehensive benefits package
Flexible work arrangements Company equity*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Contact
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Additional details
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital
Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
What started with three Amazon developers in 2009 has grown into a vibrant global community of 1,200+ Dutonians across five continents.
We are engineers, designers, operators, and builders who believe in doing meaningful work that has real impact.
If you thrive in an environment where technology problems are solved before anyone notices them, and where your craft directly enables the leaders driving company strategy, you might be our next Dutonian. THE OPPORTUNITY
In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service.
Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.
In this role, you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity.
You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO, maintaining the highest levels of discretion and a calm presence.