Full Stack Engineer, Support Experience

Toronto, CanadaOn-site

Responsibilities

Build, operate, and improve support products for all of Stripe’s users, from one-person startups to Premium Support users and large enterprises.
Improve the internal tools that empower our user-facing teams to build new case-solving workflows, publish dynamic, localized content to our user-facing support site, and answer every support request with the right context for any user.
Own problems from end to end, managing complexity and engaging directly with stakeholders to think through everything from business impact, to reliability and operability, to the pixel-perfection of individual support interactions.
Write high quality code that is tested thoroughly, supported by clear documentation and has appropriate production observability
Uphold best practices in engineering, security, and design Preferred [REQUIREMENTS] qualifications

We're also at the center of a genuine AI inflection point.
Stripe's support operation is mid-transformation — AI-driven interactions have crossed a major threshold, and 2026 is about pushing that further.
experience building impactful products or systems at scale
Proven ability to stitch together many different services and processes together even if you have not worked with them before
Proficient in JavaScript (React) & Ruby; language can be learned and we care much more about your general engineering skill than knowledge of a particular language or framework Previous

This includes the external-facing support interfaces ( https://support.stripe.com/ ), content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. What you’ll do

Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support
Experience engineering teams build and improve Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions.
We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe.
We are a group of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams.
Experience team, you will build engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe.
You will have the opportunity to scale the contact platform that connects Stripe users with the teams that are best equipped to help them.