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Posted May 12Join our Talent Community as an Online Mental Health Coach!
at Headspace
United StatesRemote
Responsibilities
- Maintain accurate and timely documentation and paperwork (I.e. discovery sessions, care plans, daily notes and other required paperwork)
- Collaborate through notes with member's Clinical Team to collaborate on their care plan
- Collect information on risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.
- Create well-structured and detailed responses on complex topics Preferred but not required
Requirements
- Headspace Care coaching is delivered through text-based-chat and video within the Headspace app.
- If you are interested in being a bilingual coach you will be required to provide text-based coaching to members in both languages, depending on member demand and scheduling.
- Excel at empathetic listening, building strong rapport through video and text-based chat, and providing compassionate support throughout the process of personal growth
- Have the ability to create a sense of warmth, openness, and calmness through video and text-based chat
- Have the ability to relate to others and connect quickly
- experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
- Shows resilience, remaining calm under pressure and an ability to multi-task when necessary Required Education and Experience
- A minimum of two years of coaching experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
- Board Certified as an NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach
- experience in the mental health industry
- Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
- Ability to deliver video and text-based care, including working with multiple text/chats at once
- Fluency in Google Suite, Zoom
- Requirements to Qualify as a Bilingual Mental Health Coach: As a Headspace Mental Health Coach who supports our Language Services Program, you are required to demonstrate proficiency in both video and text/chat across the following:
- Understand a wide range of longer and more demanding texts and be able to speak proficiently in a video based session
- MA degree in a psychology, social work, or counseling related field Bilingual •
- Experience with triage and working within a team-based care model
Benefits
- Coaches are an integral part of each member’s multidisciplinary care team.
- We are unable to employ candidates residing outside of the US . Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S.
- A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.
Contact
- For how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice .
Additional details
- Join our Coach Talent Community to express interest in future coach role openings as well as to receive communication from Headspace (formerly Ginger) to stay up to date on new initiatives, webinars, job openings, and more! You can expect to hear from us about once a month in your inbox.
- In the meantime, check out this page to learn more about what it is like to be part of the Headspace care team.
- Thank you in advance for providing your information.
- Though we are not currently interviewing for coaches, when a role becomes available this information can help us assess your background for future roles and fast track your application.
- Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.
- They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources.
- You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.
- In addition to coaching our members, you’ll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available.
- Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience. Important Notes:
- We provide 24/7 support to our members, this means coaches may be asked to work some holidays per year.