Senior Customer Success Manager

United StatesRemote

Responsibilities

Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
Identify other teams within customer organisations who could gain value from Wrike, and support the strategic account executive in further showcasing the value of Wrike
Build Success Plans & conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer

Able to work effectively in English
Experience in a customer facing-role (4+ years) supporting enterprise market clients, ideally in an account management or customer success/services role. •
Experience working with marketing teams, IT teams, PMO teams.
Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience

Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker?
Willingness to travel: Up to 10% Perks of working at Wrike
Medical, Dental, and Employer-Paid Vision Insurance
Life Insurance, Employer- Paid ST and LT Disability
401K with employer match, FSA/HSA Benefits, and Legal Plan
11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
16 Hours of Volunteer Paid Time Off
Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents