Customer Service Specialist - Coral Springs, FL

On-site

Requirements

Position Summary This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities.
Experience Education High School Diploma required Advanced degree preferred (Associates or Bachelors) .
experience is a plus Strong verbal and written communication skills in English Bilingual (Spanish) proficiency highly preferred Ability to remain calm and professional under pressure, demonstrating empathy in customer interactions Proven ability to manage multiple priorities in a fast-paced environment Proficient with technology, including web-based tools and platforms such as SharePoint and Microsoft Office Strong attention to detail with excellent organizational skills Ability to follow established

The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience. Let’s talk about
Responsibilities Communicate with customers daily via phone, email, chat, or social media before and/or after a sale Support patients with therapy-related questions, adherence information, and equipment or supply orders Process and manage customer orders for medical supplies and equipment Create, update, and maintain accurate customer account records Track deadlines and manage tasks using internal, web-based systems Collaborate with cross-functional teams (operations, billing, warehouse, clinical) to
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