other
Posted 3 weeks agoCustomer Service Specialist - Coral Springs, FL
at ResMed
On-site
Requirements
- Position Summary This role is responsible for delivering high-quality customer support across multiple channels, serving as the first point of contact for inquiries while assisting with orders, troubleshooting basic issues, and identifying sales opportunities.
- Experience Education High School Diploma required Advanced degree preferred (Associates or Bachelors) .
- experience is a plus Strong verbal and written communication skills in English Bilingual (Spanish) proficiency highly preferred Ability to remain calm and professional under pressure, demonstrating empathy in customer interactions Proven ability to manage multiple priorities in a fast-paced environment Proficient with technology, including web-based tools and platforms such as SharePoint and Microsoft Office Strong attention to detail with excellent organizational skills Ability to follow established
Experience
- Experience At least 1+ year of customer service
Additional details
- The position ensures accurate processing, resolves customer concerns, and escalates more complex issues to maintain a positive customer experience. Let’s talk about
- Responsibilities Communicate with customers daily via phone, email, chat, or social media before and/or after a sale Support patients with therapy-related questions, adherence information, and equipment or supply orders Process and manage customer orders for medical supplies and equipment Create, update, and maintain accurate customer account records Track deadlines and manage tasks using internal, web-based systems Collaborate with cross-functional teams (operations, billing, warehouse, clinical) to
- It’s discovering a career that’s challenging, supportive and inspiring.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
- We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
- If this sounds like the workplace for you, apply now! We commit to respond to every applicant.