operations
Posted Jun 10Strategy & Operations Programs, Support
at openai
San Francisco, United StatesOn-site
Responsibilities
- - Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives - Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options.
Requirements
- experience with our products is nothing short of exceptional.
- experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
- AI has and will continue to fundamentally change the customer
- - Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management.
- experience in operations, strategy, and consulting, with at least 5 years of
- experience in taking end-to-end ownership of large, ambiguous problems, and breaking them down into clear, actionable plans. - Have direct
- experience engaging with executives and senior leaders to influence and drive strategic decisions.
- - Have a passion for technology, AI, and customer service, and are enthusiastic about the transformative impact of AI on business and society.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- You might thrive in this role if you: - Have 8+ years of
Benefits
- You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support.
- You have a history of high impact work in a technical environment. - Are non-traditional – this role will require leveraging technology and concepts that are not yet established in the world (some of which you will produce yourself). - Are comfortable operating at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors. - Have extensive
Additional details
- About the Team The User Operations team (Support) is central to ensuring that our customers'
- We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
- We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible
- About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape.
- In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations.
- Your work will span a range of strategic initiatives aimed at enhancing the customer
- experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth.
- This role is not “creating and executing playbooks”.
- experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role,
- you will: - Drive the ideation and operationalization of new support systems, processes, and programs.