other
Posted Mar 23Systems Analyst
On-site
Requirements
- The data in our systems powers reporting, dashboards, and AI tools downstream.
- experience with enterprise ticketing and chat systems.
- You must be highly capable of managing complex rules, groups, automations, and workflows within platforms like FreshDesk.
- Data Fluency: Proficiency in SQL and a strong understanding of data structures.
- You can look at a FreshDesk data export and immediately spot quality issues.
- Technical Fluency: Strong working knowledge of APIs (REST).
- Basic scripting ability (JavaScript, Python) is a plus but not required.
- Experience working within a Customer Operations, Customer Success, or Support organization. Direct
- experience integrating ticketing systems with Salesforce, Jira, or product platforms.
- Familiarity with AI tools and how they interact with operational systems - you don't need to build AI, but understanding how clean data and well-designed processes feed into AI systems is increasingly important in this role. •
- Experience with knowledge management tooling and processes - designing how knowledge is structured, maintained, and surfaced to teams.
Benefits
- You are the person who notices that a workflow has five unnecessary steps, who asks "why do we have 47 ticket categories when we use 12 of them," and whom it bothers when a process doesn’t match the reality of how people actually work.
- A track record of inheriting messy, complex system environments and making them simpler. Benefits and Perks:
- benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year , with additional dependent coverage.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.