other
Posted 16 hours agoSupervisor, Authentication
at GOAT Group
United StatesOn-site
Responsibilities
- Execute and track operational goals and is responsible for troubleshooting performance issues related to Cost Per Order (CPO)
- Foster a culture of safety, teamwork and continuous learning by upholding GOAT's quality and safety standards and ensuring SLA compliance
- Support tracking and troubleshooting order issues, e.g. misverification reports, and audits to support the team. Act as the last line of defense for any order issues
Requirements
- experience with a background in product authentication
- Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources
- Strong verbal and written communication skills with the ability to convey their views to others
- Ability to lift and move boxes (up to 35 pounds)
- Willingness and ability to work extended hours as needed, including weekends and holidays, during peak times to meet business needs
Experience
- 2+ years of supervisory or leadership
Additional details
- The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers.
- Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. Role Overview
- The Supervisor, Authentication is responsible for the management and day-to-day strategy of the Authentication team.
- You’ll partner with Operations leadership to develop a plan for continued growth and development and ensure SLA compliance while upholding our quality and safety standards.
- Be responsible for day-to-day operations, quality control & supervision of the Authentication team, including actively communicating in the Slack channels, informal daily check in's, coaching on performance and assisting with scheduling needs of the Authentication team, as needed
- Be responsible for the day-to-day people management and development of the Authentication team, including coaching employees to meet operational goals, performance management and training.
- Work cross-functionally to drive Quality Control expectations within Authentication
- Work in a dynamic warehouse environment with heavy equipment
- Strong attention to detail, problem-solving and decision-making skills
- A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility