other
Added 1 weeks agoCustomer Service Associate
at Cyted
Cambridge, Cambridgeshire, United KingdomOn-site
Requirements
- The role holder may be required to work flexibly.
- The Customer Service Associate will be based at based 3 days a week at Cyted’s Head Office, Ground Floor Building 3 Old Swiss, 149 Cherry Hinton Road, Cambridge, United Kingdom, CB1 7BX and may need to visit other company sites when and if required.
- via our CRM system, SalesForce) Support scalable implementation as Cyted expands across new NHS sites Insight, Improvement & Growth Gather and analyse user feedback to identify trends, challenges, and opportunities for improvement Collaborate with Product, Marketing, Operations, and Business Development teams to translate insights into actionable enhancements Contribute to the optimisation of clinical pathways and service delivery models Support the identification of opportunities to expand adoption and
- experience in a customer-facing role.
- Therefore you will have: A bachelor’s degree in a related field (e.g., Life Sciences, Business Administration or similar)
- Experience working in a customer support or customer facing position Curiosity and a genuine interest in learning about Cyted’s technology, clinical users and the wider healthcare landscape Excellent communication and interpersonal skills for collaborating and supporting both internal and external stakeholders A proactive, hands-on mindset - someone who takes ownership, brings ideas forward and follows through Skill using Microsoft suite and learning new platforms A natural problem-solving skills and
- experience for the clinicians and partners we work with.
- Your ability to stay organised, responsive, and solution-focused will be key to delivering a consistently high standard of support. We aim high .
- You’ll build a strong understanding of our services and workflows, enabling you to resolve queries efficiently and provide clear, helpful guidance.
Benefits
- What started as an idea between a health-tech entrepreneur and leading clinical scientists at Cambridge University has quickly grown into an international company operating across the UK and US, backed by investors such as EQT Life Sciences and a $44M Series B investment.
- In this online meeting, you will get to discuss your goals and explore how they align with the company’s history and future vision.
- We’re scaling quickly, expanding our services, and operating in a fast-paced healthcare environment.