German–English Customer Support Specialist (Remote, Contract-Based)

Poland Warsaw, PolandRemote

Requirements

experience in a remote environment.
Scope of Services Contractors may perform services including: Providing customer support through inbound phone and email interactions Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge Supporting order placement, tracking, returns, and general account inquiries Addressing customer concerns using a solution-oriented and professional approach Delivering a customer
experience aligned with premium retail standards Documenting interactions in designated systems as required for service delivery Following general service guidelines while adapting communication to meet individual customer needs Work Structure This is a contract-based independent contractor opportunity.
Experience in customer service, call center support, or customer-facing roles Retail or e-commerce
experience preferred Comfortable managing both phone and written customer interactions Strong communication, problem-solving, and multitasking skills Ability to work independently in a remote environment Technical
requirements Payment terms and structure will be outlined during the contracting process Qualification Process Candidates will complete a brief qualification process to assess language proficiency, communication skills, and readiness to provide customer support services.
Pre-employment background check is required.

Requirements Reliable high-speed internet connection Quiet, private workspace suitable for voice interactions Laptop provided Compensation Competitive rates based on experience, market alignment, and project
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

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