other
Posted 9 hours agoPayments Analyst
at Stripe
On-site
Responsibilities
- Own reconciliation and payments-related investigations, ensuring accurate ledgering of funds and resolving discrepancies with banking partners swiftly and precisely.
- Proactively monitor payment performance across users and payment methods; triage degradation alerts, diagnose root causes, and communicate findings clearly to technical and non-technical stakeholders.
- Validate the accuracy of Stripe's financial data through rigorous analysis and cross-functional collaboration with finance and infrastructure engineering teams.
- Identify process inefficiencies and lead automation initiatives to reduce manual workload and improve operational throughput at scale.
- Build and maintain high-quality SOPs, runbooks, and process documentation to ensure institutional knowledge is captured and transferable. Who you are
- Track record of identifying process gaps and driving automation or efficiency improvements that meaningfully reduced manual workload. •
Requirements
- experience in a technical operations, payments operations, or financial technology role.
- Advanced SQL proficiency - you write complex queries (joins, window functions, aggregations) independently and use them as a primary tool for investigation and root cause analysis.
- Deep understanding of end-to-end payment flows - including authorization, clearing, settlement, reconciliation, and exception handling across multiple payment methods and geographies. Demonstrated
- experience investigating and resolving high-severity operational incidents in a payments or financial systems environment with minimal oversight. Strong
- experience working with large-scale financial datasets - validating accuracy, identifying anomalies, and reconciling discrepancies across systems.
- Proven ability to manage complex, cross-functional workflows - coordinating simultaneously with engineering, finance, banking partners, and business teams.
- Experience writing and maintaining SOPs, runbooks, and technical documentation to a high standard.
- experience working directly with card networks, acquiring banks, or payment processors, including managing operational escalations and SLA-driven communications. •
- Experience with payment cost optimization
- Deep understanding of end-to-end payment flows - including authorization, clearing, settlement, reconciliation, and exception handling across multiple payment methods and geographies.
- Familiarity with accounting and financial reconciliation principles Prior
- experience in a high-growth fintech or global payments company operating at significant transaction scale. •
- Practical history of developing AI-driven solutions designed to automate and optimize high-volume operational workflows.
Benefits
- qualifications are a bonus, not a requirement.
Additional details
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team
- As Stripe's user base and global footprint grows dramatically, we face uniquely complex operational challenges at the intersection of payments infrastructure, financial data integrity, and global scale.
- The Stripe Delivery Center (SDC) provides operational leverage across Stripe's portfolio supporting external users and internal teams with precision and speed. What you’ll do
- As a Technical Operations Analyst on the Payments team, you will own the reliability and accuracy of some of the world's most critical payment flows, a platform processing hundreds of billions of dollars annually.
- You will sit at the intersection of engineering, finance, and operations: triaging live payment failures, driving reconciliation accuracy, and partnering with financial institutions globally to resolve issues fast.
- You will be expected to independently own investigations end-to-end, identify systemic issues before they escalate, and drive process improvements that scale with Stripe's growth. Responsibilities
- Serve as the escalation point for complex support inquiries from Technical Account Managers, Product Support, and internal Stripe teams providing fast, well-reasoned resolutions.