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Posted 19 hours agoDirector, Strategic Customer Portfolio Management
at NiSource
On-site
Responsibilities
- Drive financial performance by optimizing contract economics, execution efficiency, and customer outcomes.
- Evaluate and make strategic tradeoff decisions involving cost, schedule, scope, and risk to protect portfolio value.
- Identify opportunities for contract optimization, customer growth, load expansion, and incremental revenue generation.
- Build and maintain strong customer relationships through proactive communication, issue resolution, and expectation management.
- Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.
- Ensure customer commitments are met while maintaining alignment with business and operational objectives.
- Support contract negotiations, amendments, renewals, and commercial modifications to ensure alignment with operational capabilities and financial goals.
- Monitor contract performance and compliance with regulatory, contractual, and governance requirements.
- Manage risks and escalations that may impact customer commitments, financial performance, or execution success.
- Ensure alignment between customer requirements, infrastructure readiness, operational capabilities, and commercial objectives.
- Drive accountability for performance, milestones, and execution outcomes across functional teams.
- Team Leadership Lead and develop a team of business analysts, project managers, and customer origination professionals.
- Foster collaboration across a matrixed organization and leverage subject matter expertise from across the enterprise.
- Create a culture of accountability, customer focus, continuous improvement, and operational excellence. Required
- Report any unsafe conditions and take actions to prevent personal injuries.
- Support our interdependent safety culture by ensuring the safety of your co-workers.
Requirements
- The ideal candidate combines executive-level customer leadership, strong commercial and P&L management experience, and the ability to lead complex, infrastructure-driven programs for some of the company's largest and most visible customers. Key
- Qualifications Bachelor's degree in Business, Engineering, Finance, Energy Management, or a related field. 8+ years of
- experience in utility, energy, industrial, infrastructure, commercial operations, portfolio management, account management, or related leadership roles.
- Strong understanding of utility contracts, large-load customer requirements, infrastructure delivery, and regulatory considerations.
- Proven ability to lead cross-functional teams and influence outcomes in complex, matrixed environments.
- experience managing senior-level stakeholder relationships.
- Qualifications Master's degree in Business Administration (MBA), Engineering, Energy Management, or a related field.
- Experience serving as a portfolio, program, business unit, or customer delivery leader with accountability across commercial, operational, financial, and customer functions.
- Experience supporting large-load customers such as data centers, advanced manufacturing, industrial facilities, semiconductor operations, or other energy-intensive customers.
- Experience leading infrastructure-driven programs, capital projects, or complex customer implementations.
- As a public utility, NiSource is required to provide continuous service to customers at all times.
- To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal
Benefits
- You can view or download them using the links below: E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $160,100.00 - $240,100.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant
- experience , as well as internal pay equity .
Contact
- ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320 Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program.
Additional details
- The Director, Strategic Customer Portfolio Management serves as the General Manager for a portfolio of the company's largest and most strategic power infrastructure customers, including hyperscale data centers and other large-load accounts.
- This leader owns the full financial performance, customer relationship, and execution outcomes for assigned customer portfolios, with accountability for revenue growth, margin performance, capital investment optimization, and long-term value creation.
- Acting as the single point of accountability, the Director leads the translation of customer contracts into successful infrastructure delivery by coordinating construction, engineering, operations, finance, and commercial teams.
- This role has decision-making authority to balance customer commitments, capital deployment, operational readiness, schedule, and risk while protecting portfolio economics and ensuring exceptional customer outcomes.
- Responsibilities Portfolio and Financial Leadership Own full P&L accountability for assigned large-load customer portfolios, including revenue, costs, capital deployment, profitability, and long-term value creation.
- Customer Leadership Serve as the primary executive contact for assigned customers throughout the entire contract lifecycle.
- Contract and Commercial Management Translate contractual obligations into coordinated execution plans across internal teams.
- Cross-Functional Execution Leadership Lead the end-to-end execution of customer commitments across construction, engineering, operations, finance, billing, and support functions.
- Act as the decision-maker and escalation point for resolving cross-functional conflicts and competing priorities.
- Demonstrated success leading customer portfolios, programs, or contracts with direct responsibility for financial and operational performance.