engineering
Posted 6 days agoStaff Software Development Support Engineer
at Arctic Wolf
Bengaluru, IndiaRemote
Responsibilities
- Beyond resolving incidents, you mentor SDS engineers, lead technical design and postmortem reviews, and drive systemic improvements that eliminate classes of defects and reduce toil across teams.
Requirements
- About the Role Arctic Wolf Networks, Inc. (AWN) is seeking a Staff Software Development Support Engineer to join our Software Development Support (SDS) organisation.
- Experience (Preferred) Linux and multi-platform OS
- experience (Windows, macOS, Linux) Cloud platforms (AWS, Azure) Observability tooling (Elastic Stack, Kibana, logging pipelines) Scripting and automation (PowerShell, Python, Bash, Ruby) Databases and data platforms (MS SQL, MySQL, Athena, Databricks) Containerized environments (Docker, Kubernetes) Ticketing and collaboration tools (Zendesk, Jira) Memory dump and performance analysis tools (WinDbg, ETW/XPerf)
- Experience with debugging AM-PPL kernel driver
- Experience with REST APIs Security
- experience is preferred but not required. We provide comprehensive cybersecurity training during onboarding and throughout your career.
- Qualifications Bachelor’s degree or foreign equivalent in Computer Science or related field, or equivalent combination of education and experience. 10+ years in software development or related role.
- Requires the ability to utilize technology, including using a keyboard, verbal communication, and working with device screens that require visual acuity.
- If located in a company office, mobility is required to physically navigate the space.
- If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
- All wolves receive compelling compensation and
- benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private
- benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
- Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Contact
- Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.
Additional details
- At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change.
- Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.
- If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk.
- As a senior individual contributor, you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D.
- You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud.
- You guide technical approach, shape observability and diagnostics strategy, and coordinate cross-team execution to accelerate root‑cause identification and durable fixes—including authoring or reviewing critical PRs when appropriate.
- About You You are a technically curious, engineering-minded problem solver who enjoys working on ambiguous and challenging issues.
- You bring: Strong troubleshooting skills across software and systems
- Environment and Physical Demands Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.
- In the event of business travel, mobility is sufficient to use public and private transport and navigate to essential locations.