engineering
Posted Nov 3, 2025Developer Support Engineer
at Braintrust
London, United KingdomHybrid
Responsibilities
- - Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
Requirements
- ABOUT THE COMPANY Braintrust is the AI observability platform.
- By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it.
- Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release.
- WHAT YOU’LL DO - Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
- experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar technical post-sales role.
- - Can write, debug, and reason through Python and/or TypeScript codebases.
- Experience supporting developer tools, ML infrastructure, or observability platforms. - Familiarity with OpenAI, Anthropic, or similar LLM APIs. - Comfort working with datasets, evaluation metrics, or prompt engineering. -
- Experience contributing to support tooling, documentation, or product-led growth initiatives. - Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios. - Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure. - Hold cloud certifications or equivalent
- experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
Experience
- experience and product reliability. WHAT WE'RE LOOKING FOR - Have 3-8+ years of
Benefits
- - Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy. BONUS POINTS FOR -