other
Posted May 4Principal Account Manager - USA
at Veriff
United StatesRemote
Responsibilities
- Own and operate a portfolio of strategic accounts with full accountability for retention, growth, customer outcomes, and long term partnership health, acting as the CEO of the business within each account.
- Build trusted executive and day to day relationships with customers to strengthen alignment, advocacy, and long term loyalty.
- Drive net dollar retention through expansion, renewals, increased product utilization, and identification of new use cases across the customer base.
- Expand relationships by consistently bringing forward solutions, products, and ideas that help customers achieve their objectives and realize greater value from Veriff.
- Lead complex customer initiatives from concept through execution, especially in nonstandard or highly customized motions where there is no rinse and repeat playbook.
- Identify process gaps, friction points, and recurring customer needs, then help build new processes, playbooks, and scalable solutions that improve the customer experience and internal execution.
- Own escalations and business critical issues with urgency, strong judgment, and clear communication to protect trust and drive resolution.
- Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.
Requirements
- At Veriff, our GTM Division is the driving force behind our mission to create a safer, more trustworthy online world.
- Develop a deep understanding of each customer’s business model, priorities, success metrics, and evolving needs to proactively shape account strategy.
- experience within the SaaS industry.
- Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention. Strong
- experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers. •
- Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes.
- Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value •
- Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models.
- Experience working for a global scaleup/startup Previous AM/CSM
- experience within the IDV/IDVaaS industry
Experience
- 10+ years of Account Management
- 3+ years in a Strategic Account Manager or Principal Account Manager role supporting strategic channel customers with $1M+ ARR relationships.
Benefits
- Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.
- Compensation:
- The base salary for this role is $155,000 - $180,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law
- Extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success 401(k) matching
- Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
Additional details
- We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence.
- With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause.
- Veriff is hiring a Principal Account Manager to join our Account Management team, focused on managing our largest and most strategic customers across North America.
- In this highly strategic role, you will serve as the primary point of contact for your portfolio, guiding customers through every stage of their journey from integration to adoption, expansion, and long term success.
- You will act as a trusted advisor, helping customers maximize the value of Veriff’s solutions while identifying and owning growth opportunities that drive retention and revenue.
- This role will be central to strengthening executive relationships, leading complex initiatives, and delivering long term success across our top enterprise accounts.
- Serve as the strategic quarterback across internal teams, partnering closely with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes.
- Use data and analytical tools to assess account performance, uncover opportunities, monitor risks, and guide strategic decisions.
- Clearly communicate progress, risks, opportunities, and strategic plans to internal leadership and external stakeholders.
- Act as the voice of the customer internally while balancing commercial priorities and long term partnership value.