operations
Posted 4 days agoSenior Manager, Revenue Operations
at newrelic
London, United KingdomHybrid
Responsibilities
- Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units; ensure accuracy in predicting closure of complex, high-value deals.
- Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business.
- Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership.
- Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential.
- Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity.
- Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers).
- Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity.
- Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region.
- Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales.
- Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers.
- Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams.
- Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles.
- Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas.
- Advise on international commission splits and rules relevant to multi-regional Strategic accounts.
- Maintain mid-year cycles to ensure optimal coverage across the segments and territories. This role requires
Requirements
- At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
- You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa.
- You have the strength to excel in navigating complex sales environments and extracting high-level strategic insights.
- experience managing a complex book of business in excess of $200M+ in revenue.
- Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative.
- Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals.
- SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV).
- experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits.
- Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey.
- Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management.
- Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering).
- Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script). •
- Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist). Direct
- experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS).
- Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector. Prior
- experience in formal people management or as a project lead for global GTM transformation initiatives.
- Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region. #LI-JJ2
- In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
- Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
Benefits
- Bonus points if you have
Contact
- If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com .
Additional details
- We are a global team of innovators and pioneers dedicated to shaping the future of observability.
- As we continue to expand our global footprint, we're looking for passionate people to join our mission.
- If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity
- Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA.
- This opportunity is perfect for those who possess natural leadership qualities and have the apt to deliver with minimal steer.
- Collaboration, critical thinking, and a growth mindset will be essential as you architect tools, reporting, and governance to support scalable growth in the Strategic Enterprise space.
- Your curiosity and innovative approach will help provide sophisticated analyses and recommendations, contributing to the accelerated growth of our largest customers.
- This hybrid role offers flexibility, with an expectation to work from our local office 1-2 days a week as required, balancing teamwork and independence. What you'll do
- Strategic Business Partnering & Forecast Rigour:
- Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel.