customer support
Posted 18 hours agoIT Executive Support
at Fortrea
GlobalRemote
Responsibilities
- Support the Executives remotely, at home or in the office.
Requirements
- Responsibilities: Must have good communication skills both written and verbal.
- Experience in supporting a Leadership team.
- The ability to automate routine tasks and processes using PowerShell.
- Qualifications (Minimum Required): Associate degree or advanced apprenticeship in Computer Science or relevant disciplines.
- Experience with iPhone, iPad and Laptop builds and setup. Proven
- experience in an IT Support/Technical role with 3+ years’
- experience of providing Executive support. Understanding of both MAC and Windows OS. Good Video Conference and presentation support skills. A good understanding of network fundamentals and support
- experience (network configs, VPN, printing, etc.). Knowledge of Intune and SCCM. Good problem solving and interpersonal skills. Preferred
- Qualifications Include: Degree or advanced apprenticeship in Computer Science or relevant disciplines. Must have proven
- experience in an IT Support/Technical role with 5+ years’
- experience of providing Executive support. Solid understanding of both MAC and Windows OS. Strong Video Conference and presentation support skills. Network fundamentals and support
- Working knowledge of Intune and SCCM.
- Microsoft O365 experience.
- Good problem solving and interpersonal skills. MS certification. MS Exchange.
Additional details
- Job Overview: As an Executive support Level 3 Technician you are focused on providing the highest level of customer response, professional presence, technical support, problem-solving, and personal attention to meet the demanding schedule of the executives, between the Executive support you will work together with Level 3 Technicians to assist with tickets using ServiceNow and respond in accordance with SLA’s.
- This role is mainly office based in North Carolina, however, will require you to travel globally and on occasion work outside of your standard business hours. Summary of
- Provide white glove level 3 IT support to the Executives and their Assistants.
- Immediate assistance may be required, and the Executive Support Technician may be contacted directly.
- In these situations, the Support Technician would fulfil the need immediately and raise a ticket after completion on behalf of the Executive.
- Immediate assistance may be required, and the Executive Support Technician will be contacted directly.
- Must be willing to travel globally to support Executive meetings.
- Ability to provide tactical solution to problems spanning multiple technologies and disciplines.
- Work with the executive team to perform computer upgrades and migrations and act as Level 3 support.
- Assist and support users with Level 3 tickets via ServiceNow and respond to tickets in accordance with SLA guidelines.