other
Posted 5 days agoTechnical Account Manager 2 - Boston
at Datadoghq
Boston, United StatesHybrid
Responsibilities
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success Who You Are:
Requirements
- Someone with a solid technical grounding and hands-on experience of IT Operations
- Confident in your hands on experience AWS, Azure or GCP
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
- experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
- The reasonably estimated yearly salary for this role at Datadog is: $101,000 — $134,000 USD
Additional details
- The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
- A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.
- A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train or air up to 30% of the time Previous
- Experienced using Datadog and/or other cloud monitoring tools
- Datadog values people from all walks of life. We understand not everyone will meet all the above