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Posted Dec 18, 2025AI Success Manager
at Broccoli AI
Lehi, United StatesRemote
Requirements
- ABOUT BROCCOLI AI Broccoli AI is building the AI operating system for home service businesses.
- We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work.
- Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
- Today: - Hundreds of contractors use Broccoli to run their front office - We’ve grown from $0 → millions in ARR in under a year - We’re trusted by both single-location operators and large multi-location groups - Raised $25M+ from Khosla Ventures and YC AI SUCCESS MANAGER — BROCCOLI AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth.
- WHAT YOU’LL DO - Own a portfolio of customers (SMB → enterprise) - Drive adoption and usage of Broccoli’s AI agents - Identify and execute expansion opportunities: - More call volume - More products (inbound, outbound, QA, etc.) - More locations - Monitor account health using data (usage, bookings) - Run onboarding and ensure fast time-to-value - Work closely with product + engineering to improve outcomes WHAT WE’RE LOOKING FOR Analytical - You’re comfortable with data and metrics - You can quickly
Additional details
- We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run.
- You own a book of customers and are responsible for: customer happiness, product usage, and NDR.