Product Manager, Checkout Experience

Boston, United StatesOn-site

Responsibilities

Own product initiatives across Klaviyo's customer checkout experience, with a focus on increasing conversion and reducing friction throughout the purchasing journey.
Build intuitive purchasing experiences that help customers confidently select a plan, complete checkout, and activate their subscription.
Analyze conversion funnels, customer behavior, and product metrics to identify opportunities for improvement and measure business impact.
Collaborate with Growth, Marketing, Finance, and Customer Success to support new purchasing experiences, pricing experiments, and go-to-market initiatives.
Define product success metrics and use experimentation to continuously improve customer outcomes. Who You Are

experience that helps customers easily understand pricing, complete their purchase, and get started with Klaviyo.
Along the way, the team also owns key capabilities that support a modern SaaS purchasing experience, including subscriptions, billing, promotions, payment workflows, and customer self-service.
experience through customer research, experimentation, and data-driven product development. The Role
You'll use customer research, experimentation, and product analytics to identify opportunities to simplify the purchasing flow, improve conversion, and deliver a best-in-class SaaS checkout experience.
experience building B2B customer-facing SaaS products.
Experience with SaaS checkout UX, purchasing flows, subscription products, PLG, growth, onboarding, or monetization is highly preferred. •
Experience with subscription billing, payment platforms (such as Stripe, Metronome, Paypal, Chargbee), to manage promotions, pricing experimentation, or payment recovery is a plus—but not required.
You’re data-first and AI-native. Comfortable using experimentation, funnel analysis, customer research, and analytics to inform product decisions.
Excellent cross-functional partner who enjoys working closely with Engineering, Design, Data, and GTM teams.

Our salary range reflects the cost of labor across various U.S. geographic markets.
The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations.
The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations: $104,000 — $156,000 USD

Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
If you’re a close but not exact match with the description, we hope you’ll still consider applying.
This team owns one of the most important customer journeys across Klaviyo: helping prospective customers become customers.
From selecting the right plan to completing a purchase, every interaction during checkout shapes conversion, customer confidence, and long-term adoption.
The team is focused on building a fast, intuitive, and frictionless purchasing
Working closely with Engineering, Design, Growth, Finance, and Analytics, the team continuously improves the checkout
In this role, you'll own key parts of the customer purchasing journey, with a primary focus on improving checkout conversion and reducing friction throughout the buying experience.
You'll partner closely with Engineering, Design, Analytics, and Growth to build intuitive experiences that help more customers successfully evaluate, purchase, and activate Klaviyo.
You'll also have the opportunity to work on adjacent areas including subscriptions, billing, promotions, payment experiences, and integrations with platforms like Stripe as the product continues to evolve.