Linux Desktop Support Associate (London UK office)

United KingdomOn-site

Responsibilities

Investigate issues reported by customers by researching and escalating issues
Track record of going above-and-beyond expectations to achieve outstanding results •

This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
experience on the full Desktop and Server technical stack at Canonical, while being an excellent communicator and a service-oriented professional.
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) •
Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
experience in any of: Networking, Virtualization / Cloud, Containers, Storage technologies
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.

We consider geographical location, experience, and performance in shaping compensation worldwide.
We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus or commission.
Personal learning and development budget of USD 2,000 per year
Annual compensation review Recognition rewards
Annual holiday leave
Maternity and paternity leave

You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events.
If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles.
Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
Your day to day job is to deliver an outstanding technical support
You will also need to set time aside to learn about our new products and technologies and evolve as a professional.
You will participate in various training sessions, team gatherings and Company events.