Product Manager, Onboarding

Toronto, CanadaHybrid

Responsibilities

- Build AI-powered onboarding and configuration systems that reduce manual setup, detect issues proactively, and dramatically compress time-to-go-live.
- Own infrastructure such as sandbox environments, workflow versioning and promotion, and API/MCP/export frameworks – enabling customers to iterate safely while increasing deployment velocity.

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together.
By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
YOUR ROLE As a founding Product Manager on the Onboarding team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences.
You will build the systems that turn product launches into sustained usage – compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle.
- Define and evolve an AI-powered product adoption tooling and framework that improves feature discoverability, delivers contextual in-product guidance, and proactively surfaces expansion opportunities.
- Partner with Documentation and Education teams to embed AI-native guidance directly into the product
experience working on SaaS onboarding, activation or platform tooling is a plus.
- Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences.
benefits - 🧑‍🧑‍🧒‍🧒 Employee Assistance Program (EAP) - 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.

QUALIFICATIONS - 2-4+ years of product management and 4-8+ years of overall professional experience;